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Signature Care

Free Device Upgrades (Tech Refresh), Lifetime Warranty, and Premium Care

When you choose Mvix, you are choosing a partner that is completely dedicated and thoroughly experienced in making your digital signage network and operations easier, efficient, and more productive.

The core idea is to eliminate any downtime by providing a superior level of support and service. Mvix provides timely and expert assistance via three support plans: standard support, express support, and signature care.

Our Signature Care program in particular provides mission-critical support services for complex and enterprise-scale deployments of our solutions.

Our Signature Care clients get:

  • Premium content widgets (e.g. emergency alerts, smart playlists, queue management, live TV, & more.)
  • Lifetime warranty on signage devices.
  • FREE 36-month device replacement guarantee.
  • FREE Professional Training.
  • FREE Implementation Assistance.
  • 24-hour Technical Support | Phone + Web
  • Advanced Replacement | Cross-ship privileges.
  • Discounts on Custom Services.
  • Accelerated response times (SLA: 4hrs).

We believe that timely and comprehensive support is essential to any project success and a critical enabler of high system availability, operational efficiency, and continuous business innovation.

For a quick comparison of ALL support platforms: Click Here

Tech Refresh

  • All signage devices covered under the Signature Care program are backed by our guaranteed 36-month replacement policy.
  • In addition, if any digital signage player breaks, we will fix it and if we can’t, we’ll replace or refund it.
  • We’ll do a Tech Refresh of your signage players every 36 months, at no charge to you.
  • Regardless of the condition, we will replace your devices with the most up-to-date technology available, ensuring that your digital signage network is never outdated or obsolete.
  • Signature Care does NOT cover de-installation of old units and/or installation of new units.

Unlimited Warranty

  • If a signage device under Signature Care fails due to a manufacturing and technical defect, we will repair/replace/refund the product at our discretion.
  • Only original, unaltered, and unmodified devices and hardware are Signature Care eligible.
  • This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
  • The warranty is available for the lifetime of the product, so far as it is covered under the Signature Care program.

Great Pricing

  • Priced affordably, Signature Care is a guaranteed high ROI.
  • Ideal for large-scale deployments where Standard Support is not enough.
  • Tech Refresh ensures your signage network is future-proofed.
  • 24/7 technical support guarantees that your signage network is never down or stalled.
  • Free and continual training and knowledge transfer ensures your signage operators are up to date with the latest trends in digital signage.

We create memorable digital experiences. Want a demo?

Call 866.310.4923 or Contact Us

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