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Signature Support

Lifetime Warranty, Free Device Upgrades (Tech Refresh), and Premium Care

When you choose Mvix, you are choosing a partner that is completely dedicated and thoroughly experienced in making your digital signage network and operations easier, efficient, and more productive.

The core idea is to eliminate any downtime by providing a superior level of digital signage support and service. Mvix provides timely and expert assistance via three support plans: standard support, express support, and signature support.

Our Signature Support program in particular provides mission-critical support services for complex and enterprise-scale deployments of our solutions.

Signature Support clients get:

  • Lifetime warranty on signage devices.
  • FREE 36-month device replacement guarantee.
  • FREE Professional Training.
  • 24-hour Technical Support | Phone + Web
  • Advanced Replacement | Cross-ship privileges.
  • Discounts on Custom Services.
  • Accelerated response times (SLA: 3hrs)
  • Premium content widgets (device status notifications, remote power on/off, remote device troubleshooting, emergency alerts, smart playlists, queue management, live TV, & more.)

We believe that timely and comprehensive support is essential to any project success and a critical enabler of high system availability, operational efficiency, and continuous business innovation.

For a quick comparison of ALL support platforms, Click Here

Tech Refresh

  • All signage devices covered under the Signature Support program are backed by our guaranteed 36-month replacement policy.
  • In addition, if any digital signage player breaks, we will fix it and if we can’t, we’ll replace or refund it.
  • We’ll do a Tech Refresh of your signage players every 36 months, at no charge to you.
  • Regardless of the condition, we will replace your devices with the most up-to-date technology available, ensuring that your digital signage network is never outdated or obsolete.
  • Signature Support does NOT cover de-installation of old units and/or installation of new units.

Unlimited Warranty

  • If a signage device under Signature Support fails due to a manufacturing and technical defect, we will repair/replace/refund the product at our discretion.
  • Only original, unaltered, and unmodified devices and hardware are Signature Support eligible.
  • This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
  • The warranty is available for the lifetime of the product, so far as it is covered under the Signature Support program.

Great Pricing

  • Priced affordably, Signature Support is a guaranteed high ROI.
  • Ideal for large-scale deployments where Standard Support is not enough.
  • Tech Refresh ensures your signage network is future-proofed.
  • 24/7 technical support guarantees that your signage network is never down or stalled.
  • Free and continual training and knowledge transfer ensure your signage operators are up to date with the latest trends in digital signage.

We create memorable digital experiences. Want a demo?

Call 866.310.4923 or Contact Us

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Featured Case Study
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A New York labor-management organization upgraded their campuses with digital signage and recorded:
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  1. increased attendance for their training and education programs
  2. improved awareness of their employee benefit plans
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Who is Mvix?
How to Market your Medical Practice
By marrying User-generated Content and Digital Signage
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  1. Tips on how to improve the online and in-office patient experience
  2. Top outpatient engagement topics for 2018
  3. Four marketing strategies you can implement right away
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Enterprise Digital Signage Software
Digital Signage for Architects & Designers
Enhance spaces with digital technlogy
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  1. See how digital signage is being used to
    inspire, motivate and influence behavior

  2. Get tips on how to integrate digital signage into
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  3. Access a free Project Requirements Worksheet
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Courtroom Digital Signage
A Complete Guide to
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  1. See the anatomy of a digital docket display system

  2. Learn how to measure the ROI of your court signs

  3. Get free content ideas for your court signage network

LESSONS FROM
A CASE STUDY
Read how Virginia's premier amusement park used digital signage to offer guests elevated experiences. Their recorded results include:
  1. repeat business
  2. positive guest reviews
  3. an enhanced brand image
LESSONS FROM
A CASE STUDY
A social services agency installed networked digital signage screens which resulted in:
  • residents being better informed
    about available services
  • increased enrollment in
    assistance services
Download our free Case Study to understand the inner workings of a school signage system.
Don't Take an Educated Guess When it Comes to your School Digital Signage
Case Study
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Digital Signage Strategy
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Rec and Community Centers.
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Case Study

  • 12 meetings room signs
  • digital lobby signs
  • employee communication displays

Download this free case study to see how Crowne Plaza Dulles implemented a digital signage network with: