flagler bank case study lobby

Flagler Bank

Like many of our other clients, Flagler Bank was looking to change their previous digital signage provider. Their previous solution did not have as much customization and easy-to-use controls to maximize their investment in digital signage.

By using the content-rich Mvix software, they found an affordable software solution that was exactly what they needed.

Introduction

Located in Palm Beach County, Florida, Flagler Bank is a group of community banks with three branches in North & West Palm Beach.

Flagler bank highly valued a digital signage solution that enabled higher customization, an easy-to-use interface, and the ability to update content as often as they liked.

The Challenge

Thankfully, the software switch was incredibly easy for Flagler Bank. This allowed them to start using the Mvix software both quickly and remotely.

One of the biggest worries they faced was learning everything that the software offered.

To combat this worry, our certified and professional tech support team assisted them with a personalized training. As Signature Care clients, they receive free and comprehensive training whenever they want to learn how to maximize their knowledge of the Mvix system.

As Signature Care clients, they also received extra benefits such as device refresh (new replacement hardware) every 3 years as well as premium features such as emergency alerts.

Deployment & Usage

One of the biggest benefits of digital signage we inform our clients of is the boost to branding. By using high quality brand images on all their displays, Flagler Bank reinforced the quality of service that their clients expect when they enter.

One of our software’s pro features is the Stock App. This allows viewers to get an automated day-to-day track of current market trends on the NYSE< NASDAQ, and S&P 500. As a bank this helped reinforce that this is primarily a financial institution that is up to date on current market trends.

With access to various news channels such as CNN, Fox News, and the BBC, clients were also entertained and informed while awaiting service; thereby cutting down on perceived wait times.

Why It Worked

As a client of Mvix of over 4 years, Flagler bank has appreciated the ever-improving software and helpful technical support.

With Signature Care, clients can receive enhanced support and training whenever they need it. This helps with both unexpected downtimes on technical issues as well as training for new employees.

With zoned templates on the Mvix software, Flagler Bank is also able to keep content both fresh and engaging with multiple apps playing at the same time. As this is the first thing new clients see when they enter the bank, this gives off a professional feel while maintaining the branding and messaging Flagler bank wishes to provide.

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