Client Success

Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.

Successful people

We’re Here to Help

New to digital signage? We are here to support and answer any tech questions you may have regarding our hardware, software, or content.

Our Signature Care support includes:

  • Lifetime warranty on digital signage players;
  • 24- hour technical support (phone + web);
  • Free Device Replacements every 3-years;

Contact our Client Success team for specific information on what features come with our various support packages, have questions about your digital signage device, or if you are having any technical issues. We are always happy to help!

Browse KB Articles

Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.

Standard Support

Included for FREE with every purchase of our digital signage solutions.

Express Support

Quicker RMA processing and enhanced SLAs for medium-sized projects.

Signature Care

Focused and highly responsive care for mission critical digital signage deployments.

Knowledgebase (KB) articles
Web Support
10am - 5pm ET (M-F) | 24hr SLA
9am - 6pm ET (M-F) | 5hr SLA
9am - 6pm ET (M-F) | 3hr SLA
Level I Phone support
9am - 6pm ET | 5hr SLA
24/7 | 5hr SLA
24/7 | 3hr SLA
Level II Phone support
9am - 5pm | 5hr SLA
9am - 5pm | 5hr SLA
9am - 5pm | 3hr SLA
RMA
Standard 15-day turnaround
Advance replacement | Free
Advance replacement | Free
Technology refresh New Digital Signage Player every 3 years
Personalized training
$75
1 per year
Unlimited
Premium features Emergency and CAP Alerts and Smart Playlists to name a few.
As quoted
As quoted
Free
Custom services
As quoted
As quoted
Discounted
Warranty
1 year
1 year
Lifetime

Video Tutorials

Our video tutorials provide step-by-step directions on how to navigate our software.
  • How it Works (Video)

    1:23

  • Mvix Digital Signage Software UI

    1:30

  • Scheduling

    3:08

  • Layering Zones

    1:27

  • Screen Layout Editor

    9:23

  • Editing Client Success
    Editing and Publishing Digital Signage Templates

    3:18

What Our Clients Say

Read some of the things our clients have to say about us. There are many more client success stories and other resources.

digital-signage-Crowne-Plaza-Hotel-logo

Crowne Plaza

I’ve been really happy with Mvix, the simplicity and user-friendliness are good for my team, and makes it very quick to learn.

Tim Thomasberg

Meetings Director

digital-signage-NASA-logo

NASA

Mvix Digital Signage solutions has become an integral part of our program operations.

Edward Harmon

Mission Director

Logo of Encompass health

Encompass Health

The cloud-based data sharing helps keep staff updated on changes to our processes and we can push targeted performance improvement projects directly to our employees.

David Cashwell

CEO

Western Michigan University Logo

Western Michigan University

The cloud-based software model gave us flexibility to serve many locations and it’s really lightened the workload for everyone involved.

Byron Glock

Assistant Director of IT

Grounds for Sculpture Logo

Grounds for Sculpture

I think that if everyone had Mvix digital signage, they’d have an elegant and finessed system.

Keith Pyatt

Manager of Digital Media & Technology

Planet Pizza logo

Planet Pizza

Digital signage is not going to make our pizza taste better, but what it will do is show our customers that we care enough to invest in technology and keep our stores relevant.

Joseph Rocco

Co-Owner

Bluewater Promotions Inc logo

Bluewater Promotions Inc.

The media player was easy to install and the Xhibit Signage software is extremely user friendly and easy to navigate, making the process of displaying digital signage a breeze.

Ashley Bisson

Director of Marketing

Baja-Bistro-logo

Baja Bistro

For a fraction of the cost of comparable full-featured solutions, I have an affordable, flexible, and customizable graphic engine to drive effective and efficient communication.

Alex Namdar

Owner

Ready to get started?

Are you exploring your digital signage project needs (hardware, software and content)? Looking for just the digital signage display software or a full-scope proposal? Would you like you a personalized software demo?

Starting at

$ 299

One time cost

  • Free software
  • Unlimited users
  • Unlimited cloud storage
Get a Free Trial

Have a project in mind?

Get a Quote

Lets discuss your project and we’ll put together a customized, line-itemized estimate and proposal.

Set Up a Call
  • This field is for validation purposes and should be left unchanged.

Ask Our Mvix Team of Experts How We Can Help:

  • Request a demo and see how Xhibitsignage integrates with the content apps you rely on for more effective communication
  • Get a free quote for our software (when using your own hardware), software and digital signage players, or full-service solutions that include software, hardware, content, and implementation
  • Learn how to use digital signage to grow your business by communicating relevant and useful information

If you’re already an Mvix customer and would like technical support, you can open a support ticket here.

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