frequently asked questions

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You have questions and we have answers. Below are common questions and their answers. If these still didn’t answer your questions, send us an email or give us a call, we’d love to give you all the clarify you’re looking for. 

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  • All FAQs

    All questions relating to digital signage, content, hardware and technical support.

  • Content

    Questions relating to content types, creation and customizing designs for digital signage.

  • Digital Signage

    Answers for questions relating to digital signage, subscriptions, financing, free trials and shipping.

  • Hardware

    Find answers to questions relating to hardware such as media players, screens and displays.

  • Technical Support

    Questions relating to technical support, software, accounts and post-purchase support.

  • How do I create content for digital signage?

    It’s easy. Some clients use third party applications such as Microsoft PowerPoint, Google Slides, or Canva. We also provide our own solution, SignageCreator, which provides access to hundreds of professionally designed templates, that can be fully customized. Finally, we offer custom design services, where we work with you to create a unique and custom content for your screens.

  • How does custom design work?

    All custom design content work is handled by our Design Studio, and is coordinated by a Client Coordinator. Our team has years of experience creating customized designs that exceed client expectations. Depending upon the nature of design requirements, most projects can take about two to four weeks from start to finish. Contact one of our Solutions Consultants today for more information.

  • What types of content can I display?

    We offer our clients content rich digital signage. Our software is compatible or can be integrated with many different applications (apps). We currently have over 150 different apps to use on our content management software (CMS). We also have an array of integrated widgets such as YouTube, Weather, Live Traffic and Google Docs to name a few.

  • What types of files can I display?

    Our digital signage solution can display a number of different media formats or files. Media types that we support include images, videos, and audio. Each of our digital signage systems has its own set of compatible media. Always be sure to discuss your requirements with your solutions consultant prior to selecting on the signage solution.

  • What does digital signage mean?

    Digital signage refers to digital signs or screens that display content to an audience. For a more detailed definition, read our blog.  The components of digital signage are software, hardware and content. Hardware refers to the actual media player and screen. Software refers to the content management software (CMS) platform. And content is what is displayed.

  • How does digital signage work?

    It’s simple. Each screen is connected to a digital signage media player. The player is connected to the internet so that the content management software (CMS) can be reached. This means content can be managed remotely from any laptop or desktop. Read more about how the software works here.

  • What is digital signage used for?

    Today, digital signage is being used in a variety of applications (solutions) and settings (markets). Examples of solutions are Wayfinding SignsDigital Menu Boards and Production/Metric Displays. Examples of markets are HealthcareBanks and Worship Venues. We are confident we can find a solution for your needs.

  • How much does digital signage cost?

    We offer several different pricing options for digital signage, depending on your need. For example, we offer packaged deals or you can simply just buy software from us. It is important to consider the total cost of ownership for digital signage, as you want to include costs such as maintenance and cost of installation. Our digital signage solution includes a digital signage media player that is bundled with our software. There is a one-time fee for the media player but the software is free.

  • Can I really buy this without a subscription?

    Yes you can. There is a one-time fee for the media player and the software is free.  We do not charge our clients any subscription fees, contracts or hidden costs for use of our digital signage software, when used in conjunction with our media players. 

  • Are Mvix solutions secure?

    Yes.  All data is secured at rest and in transit, using state of the art encryption technology.  Please contact your Solutions Consultant for further information or documentation. 

  • Does Mvix sell direct or through partners?

    Both. You can buy directly from us or through a certified partner. We offer full service solution options, from installation all the way through to content management services.

  • Do you offer a free trial?

    Yes, free trials are available for Mvix Flex clients. The Flex solution set is designed for clients who already have a compatible device or display but would like to use our software. We partner with BrightSign, Chrome, LG, Raspberry PI, Intel NUC and Android for clients who already have displays or devices. We offer a free trial to try out our software on the hardware you already have.

  • What is the shipping process and delivery lead time?

    Our goal is to ship all digital signage media player orders within 48-72 business hours and all full-service kit orders within 7-10 business days. If your order has been put on hold, please contact the Client Success portal for a status update. Orders are shipped via FedEx, UPS, DHL or USPS and you will receive an email with a tracking number once your order is in transit. Though the estimated lead time is usually outlined on the Mvix quote and/or sales order, please note that shipping dates are not guaranteed.

  • Do you provide financing or leasing services?

    Yes, we do provide flexible lease-to-own financing options via third party industry-leading capital firms. The financing period ranges from 24 to 60 months and the minimum lease amount is $2000. Please feel free to contact us to discuss options and requirements.

  • How many digital signage media players do I need?

    This will vary based on your specific project needs. Industry standard, however, is one media player per screen.

  • Can I use my own media player?

    Yes. We offer a licensing option for clients who would like to provide their own media players.  We support and partner with BrightSign, various Chromebox manufacturers, certain LG displays, Raspberry PI, Intel NUC, various Android devices, and a variety of other technologies.  This option is best suited for clients who already have displays or devices.

  • Should I turn off my media players?

    Xhibit media players are designed to operate 24/7, so there is no reason to turn off the device.  24/7 runtime ratings are also a feature of commercial grade hardware.

  • What happens if my media player disconnects?

    Assuming internet connection loss is what you mean – then the player will do several things:

    • continue to play all downloaded and cached content as normal.
    • check for web-based content in the schedule, and actively skip this content, until internet connectivity is resumed.
  • Besides the players, what else do I need?

    To get started with digital signage, you will need a compatible display screen to display your content. Mvix digital signage system supports a variety of connection options. We also provide turnkey packages which include a display screen, mounting kit, and all cables and accessories. Please contact your Solutions Consultant for further details.

  • What type of computer do I have to use to run your application?

    You can use any computer; whether it is a desktop or a laptop. But, we do recommend using modern web browsers such as Chrome or Firefox.

  • What type of display screens or TV's work best with your system?

    Mvix digital signage systems are compatible with any size and type of LCD/LED or IPS display screen, with an HDMI input. In order to take advantage of high definition content, and reliability of playback commercial, or enterprise-grade displays are always recommended.

  • Does this have to go on my internal network?

    As per industry standards, all media players need to be on a network. There are ways around an internal network however, such as guest network or VLAN and a few other methods. Contact a Solutions Consultant today for more information.

  • Which ports do I need open?

    We have a Knowledge Base article that answers this question in detail.

  • What happens if I run out of bandwidth?

    We have a Knowledge Base article that answers this question in detail.

  • Does Mvix have an open API for its software?

    Mvix does provide an optional API for exporting objects from XhibitSignage, and for producing extraneous workflows.  This API is licensed and requires custom development engagement and incurs cost as such.

  • How can I preview the software?

    You can preview our software by either signing up for a free trial or by requesting a free demo. A free trial is available for clients who already have a compatible digital signage player or system. A free demo is available for all clients who would like to see what our content management software (CMS) looks like and what functionalities it has.

  • How many users can I have on my account?

    There is no limit to the amount of users on one account. Therefore, you can have as many users as you’d like. We have a knowledge base article with more information regarding how to add a new user.

  • How much storage will I have in the cloud?

    Cloud storage offers unlimited storage. So, there is no limit to how much storage you have access to on your account.

  • Can I use Wi-Fi?

    Yes, you can. However, as per industry standards, we highly recommend using Ethernet. For more information regarding wired or wireless connection, we have a more detailed knowledge base article.

  • How do I get technical support or seek support after buying?

    Standard technical support is provided free of charge and is included with all our signage systems. First, support is offered through our knowledge-base articles. If you do not find an answer to your question, we invite you to open a support ticket via our support center. We aim to answer all tickets within 24 hours. Alternatively, you can also call our Technical Support Level 1 help desk at 866.310.4923.

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Contact a Mvix Solutions Consultant below or call us at +1 866.310.4923 to discuss your digital signage needs.
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Ask an Mvix expert how we can help:

  • Request a demo and see how Xhibitsignage integrates with the content apps you rely on for more effective communication
  • Get a free quote for our software (when using your own hardware), software and digital signage players, or full-service solutions that include software, hardware, content, and implementation
  • Learn how to use digital signage to grow your business by communicating relevant and useful information

If you’re already an Mvix customer and would like technical support, you can open a support ticket here.

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