FAQ

What does digital signage mean?

Digital signage refers to digital signs managed in content management software. The software broadcasting messages such as videos, images, announcements, news, weather, menus, and more to one or many screens.

Examples of digital signs include digital menu boards in restaurantsinformation displays in corporate lobbies, and announcement boards in schools. Affordable, content-rich and easy-to-use digital signage enables dynamic messaging updates while reducing print and administrative costs.

Digital signs can accomplish a variety of tasks depending on your needs. They can advertise, promote, and inform individuals with all kinds of information. And when the information changes, so do the signs. This unique adaptability allows digital signage to excel in many areas where traditional signs faltered. Gone are the days of printing and re-printing signs every time a product has been altered or a menu updated.

How does digital signage work?

What is digital signage used for?

How much does digital signage cost?

How do I access the software?

How many digital signage players do I need?

Besides the players, what else do I need?

What type of display screens are required?

How do I create content for digital signage?

What types of content can I display?

How does custom design work?

What is the shipping process and delivery lead time?

Do you provide financing or leasing services?

How do I get technical support?

What is the purpose of digital signage?

Digital signage is an eye-catching and economically-superior way of getting dynamic messages out to customers in a way that demands action/attention. Examples of digital signs include digital menu boards in restaurants, information displays in corporate lobbies, and way-finding & announcement boards in schools. Affordable, content-rich and easy-to-use digital signage allows dynamic messaging updates while reducing print and administrative costs.

Digital signs can accomplish a variety of tasks depending on your needs. They can advertise, promote, and inform individuals with all kinds of information. And when the information changes, so do the signs. This unique adaptability allows digital signage to excel in many areas where traditional signs faltered. Gone are the days of printing and re-printing signs every time a product has been altered or a menu updated.

Where can I use digital signage?

What is the cost of digital signage software?

How do I manage the digital signage system?

How many digital signage systems do I need?

Besides the signage system, what else do I need?

What type of display screens are required?

How do I access the software?

Mvix digital signage systems are managed and controlled via a web-based (cloud) software. This content management software (CMS) can be accessed from any computer with a valid internet connection.

No software download is required. The CMS is accessible via a standard web browser (latest version of Chrome, Firefox, or Safari is recommended) with the exception of Internet Explorer. Credentials for access to this software are be provided upon order and included with the shipment of the digital signage system.

There are absolutely NO monthly subscription fees or hidden costs for use of this cloud-based CMS, with the exception of a few solutions. Regardless of how you decide to operate your digital signage system, we provide the online content management services free of charge.

For a free demo of the software, contact the solutions consultant.

How do I create content for digital signage?

What types of content can be displayed?

How does the custom design process work?

How do I get technical support?

Technical support for all Mvix products is coordinated via our online support center. Standard support is provided free of charge and is included with all our signage systems.

When seeking technical support from Mvix, you can start via a search from the knowledge-base articles. Our knowledge-base articles are a great source of information. They are a comprehensive repository of the most frequent questions and solutions to those questions and other problems. It provides a searchable database of tutorials, troubleshooting tips and helpful guides.

If you do not find an answer to your question, we invite you to open a support ticket via our support center. We aim to answer all tickets within 24 hours, but usually answer them within 12 hours.

Alternatively, you can also call our Technical Support hotline at 866.310.4923 xtn 2

Troubleshooting and technical assistance for display screens are provided by Phillips directly. Phillips support center can be reached at 877-835-1838, Monday to Friday between 10am-9pm EST. Phillips customer support is also responsible for DOA, warranty repairs and replacements.

We also offer Express and Signature Support plans (paid) for mission-critical projects and high-demand product applications.

What is the shipping process and delivery lead time?

Do you provide financing or leasing services?

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