You have questions and we have answers. Below are common questions and their answers. If these still didn’t answer your questions, send us an email or give us a call, we’d love to give you all the clarify you’re looking for.
All questions relating to digital signage, content, hardware and technical support.
Questions relating to content types, creation and customizing designs for digital signage.
Answers for questions relating to digital signage, subscriptions, financing, free trials and shipping.
Find answers to questions relating to hardware such as media players, screens and displays.
Questions relating to technical support, software, accounts and post-purchase support.
It’s easy. Some clients use third party applications such as Microsoft PowerPoint, Google Slides, or Canva. We also provide our own solution, SignageCreator, which provides access to hundreds of professionally designed templates, that can be fully customized. Finally, we offer custom design services, where we work with you to create a unique and custom content for your screens.
All custom design content work is handled by our Design Studio, and is coordinated by a Client Coordinator. Our team has years of experience creating customized designs that exceed client expectations. Depending upon the nature of design requirements, most projects can take about two to four weeks from start to finish. Contact one of our Solutions Consultants today for more information.
We offer our clients content rich digital signage. Our software is compatible or can be integrated with many different applications (apps). We currently have over 150 different apps to use on our content management software (CMS). We also have an array of integrated widgets such as YouTube, Weather, Live Traffic and Google Docs to name a few.
Our digital signage solution can display a number of different media formats or files. Media types that we support include images, videos, and audio. Each of our digital signage systems has its own set of compatible media. Always be sure to discuss your requirements with your solutions consultant prior to selecting on the signage solution.
Digital signage refers to digital signs or screens that display content to an audience. For a more detailed definition, read our blog. The components of digital signage are software, hardware and content. Hardware refers to the actual media player and screen. Software refers to the content management software (CMS) platform. And content is what is displayed.
It’s simple. Each screen is connected to a digital signage media player. The player is connected to the internet so that the content management software (CMS) can be reached. This means content can be managed remotely from any laptop or desktop. Read more about how the software works here.
Today, digital signage is being used in a variety of applications (solutions) and settings (markets). Examples of solutions are Wayfinding Signs, Digital Menu Boards and Production/Metric Displays. Examples of markets are Healthcare, Banks and Worship Venues. We are confident we can find a solution for your needs.
We offer several different pricing options for digital signage, depending on your need. For example, we offer packaged deals or you can simply just buy software from us. It is important to consider the total cost of ownership for digital signage, as you want to include costs such as maintenance and cost of installation. Our digital signage solution includes a digital signage media player that is bundled with our software. There is a one-time fee for the media player but the software is free.
Yes. All data is secured at rest and in transit, using state of the art encryption technology. Please contact your Solutions Consultant for further information or documentation.
Both. You can buy directly from us or through a certified partner. We offer full service solution options, from installation all the way through to content management services.
Yes, free trials are available for Mvix Flex clients. The Flex solution set is designed for clients who already have a compatible device or display but would like to use our software. We partner with BrightSign, Chrome, LG, Raspberry PI, Intel NUC and Android for clients who already have displays or devices. We offer a free trial to try out our software on the hardware you already have.
Our goal is to ship all digital signage media player orders within 48-72 business hours and all full-service kit orders within 7-10 business days. If your order has been put on hold, please contact the Client Success portal for a status update. Orders are shipped via FedEx, UPS, DHL or USPS and you will receive an email with a tracking number once your order is in transit. Though the estimated lead time is usually outlined on the Mvix quote and/or sales order, please note that shipping dates are not guaranteed.
Yes, we do provide flexible lease-to-own financing options via third party industry-leading capital firms. The financing period ranges from 24 to 60 months and the minimum lease amount is $2000. Please feel free to contact us to discuss options and requirements.
This will vary based on your specific project needs. Industry standard, however, is one media player per screen.
Yes. We offer a licensing option for clients who would like to provide their own media players. We support and partner with BrightSign, various Chromebox manufacturers, certain LG displays, Raspberry PI, Intel NUC, various Android devices, and a variety of other technologies. This option is best suited for clients who already have displays or devices.
Xhibit media players are designed to operate 24/7, so there is no reason to turn off the device. 24/7 runtime ratings are also a feature of commercial grade hardware.
Assuming internet connection loss is what you mean – then the player will do several things:
To get started with digital signage, you will need a compatible display screen to display your content. Mvix digital signage system supports a variety of connection options. We also provide turnkey packages which include a display screen, mounting kit, and all cables and accessories. Please contact your Solutions Consultant for further details.
You can use any computer; whether it is a desktop or a laptop. But, we do recommend using modern web browsers such as Chrome or Firefox.
Mvix digital signage systems are compatible with any size and type of LCD/LED or IPS display screen, with an HDMI input. In order to take advantage of high definition content, and reliability of playback commercial, or enterprise-grade displays are always recommended.
As per industry standards, all media players need to be on a network. There are ways around an internal network however, such as guest network or VLAN and a few other methods. Contact a Solutions Consultant today for more information.
We have a Knowledge Base article that answers this question in detail.
We have a Knowledge Base article that answers this question in detail.
Mvix does provide an optional API for exporting objects from XhibitSignage, and for producing extraneous workflows. This API is licensed and requires custom development engagement and incurs cost as such.
You can preview our software by either signing up for a free trial or by requesting a free demo. A free trial is available for clients who already have a compatible digital signage player or system. A free demo is available for all clients who would like to see what our content management software (CMS) looks like and what functionalities it has.
There is no limit to the amount of users on one account. Therefore, you can have as many users as you’d like. We have a knowledge base article with more information regarding how to add a new user.
Cloud storage offers unlimited storage. So, there is no limit to how much storage you have access to on your account.
Yes, you can. However, as per industry standards, we highly recommend using Ethernet. For more information regarding wired or wireless connection, we have a more detailed knowledge base article.
Standard technical support is provided free of charge and is included with all our signage systems. First, support is offered through our knowledge-base articles. If you do not find an answer to your question, we invite you to open a support ticket via our support center. We aim to answer all tickets within 24 hours. Alternatively, you can also call our Technical Support Level 1 help desk at 866.310.4923.
If you’re already an Mvix customer and would like technical support, you can open a support ticket here.