- Applies to:
- CMS v3
Clearing the Cache and Cookies from a web browser is an important first-step for any troubleshooting for Internet browsing. The ‘cache’ is a tool used by your Internet browser to speed up the page loading process. Clearing Cache and Cookies is a way to determine that any issues you may come across are website-related issues rather than inconsistencies caused by using different browsers.
If you are using Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
- Click the Tools menu (three dotted lines in the upper-right corner).
- Select History.
- Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
- If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
- Click on the Tools bar.
- Click on Settings (On Mac, it’s labeled Preferences).
- On the menu to the left, select Privacy & Security.
- Under the Cookies and Site Data option, click the “Clear Data…” button.
- Select only the two options and hit clear now.
- If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.