We may require you to fill out our Credit Card Refund Form in order to process your refund. There are several terms to meet however. First, you are returning a product for a refund. Second, you have successfully opened an RMA with our client success team. And lastly, you have read and understand the Terms and Conditions of our Warranty & Returns.

If you have met all these conditions, we may require you to fill out a Credit Card Refund Form. You may be wondering what the verification process looks like. For security reasons, our online store flushes out our customer’s payment information after the order has been processed. In other words, we will need the following information from you in order to process your refund. Our credit card processing system requires the following in order to process a reimbursement:

• Credit card number
• Expiration date
• Billing address

Please complete the Credit Card Refund Form and fax to (866) 614-3880.

Feel free to call us at our toll free number at (866) 310-4923, if you have any further questions.