Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.

We’re Here to Help

Digital Signage Tech Support

If you’re new to digital signage we are here to support and answer any tech questions you may have regarding our hardware, software, and content apps.

Our Signature Care support includes:

  • Lifetime warranty on digital signage players
  • 24- hour technical support (phone + web)
  • Free Device Replacements every 3-years

Contact our Client Success team for specific information on what features come with our various support packages, have questions about your digital signage device, or if you are having any technical issues. We are always happy to help!

Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.

Included for FREE with every purchase of our digital signage solutions.
  • Knowledgebase (KB) articles included
  • Web Support | 10am - 5pm ET (M-F) | 24hr SLA
  • Level I Phone support
    9am - 6pm ET | 5hr SLA
  • Level II Phone support | $45/incident | 5hr SLA
  • RMA | Standard 15-day turnaround
  • Technology refresh | Not included
    With technology refresh, we'll replace your players every 3 years
  • Personalized training | $75
  • Premium features | As quoted
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | As quoted
  • 1 year Warranty
Quicker RMA processing and enhanced SLAs for medium-sized projects.
  • Knowledgebase (KB) articles included
  • Web Support | 9am - 6pm ET
    (M-F) | 5hr SLA
  • Level I Phone support | 24/7
    5hr SLA
  • Level II Phone support
    9am - 5pm | 5hr SLA
  • Advance replacement | All expenses paid
  • Technology refresh | Not included
    With technology refresh, we'll replace your players every 3 years
  • Free | 1 per year
  • Premium features | As quoted
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | As quoted
  • 1 year Warranty
Focused and highly responsive care for mission critical digital signage deployments.
  • Knowledgebase (KB) articles included
  • Web Support | 9am - 6pm ET
    (M-F) | 3hr SLA
  • Level I Phone support | 24/7
    3hr SLA
  • Level II Phone support
    9am - 5pm | 3hr SLA
  • Advance replacement | All expenses paid
  • Free players every 3 years
    With technology refresh, we'll replace your players every 3 years
  • Free | 2 per year
  • Included | Free
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | Discounted
  • Lifetime Warranty

Popular Knowledgebase

For more information on our devices and our XhibitSignage platform, check out our library of knowledge-based articles.