Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.

We’re Here to Help

Digital Signage Tech Support

If you’re new to digital signage we are here to support and answer any tech questions you may have regarding our hardware, software, and content apps.

Our Signature Care support includes:

  • Lifetime warranty on digital signage players
  • 24- hour technical support (phone + web)
  • Free Device Replacements every 3-years

Contact our Client Success team for specific information on what features come with our various support packages, have questions about your digital signage device, or if you are having any technical issues. We are always happy to help!

Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.

Included for FREE with every purchase of our digital signage solutions.
  • Knowledgebase (KB) articles included
  • Web Support | 10am - 5pm ET
    (M-F) | 24hr SLA
  • Level I Phone support
    9am - 6pm ET | 5hr SLA
  • Level II Phone support
    $45/incident | 5hr SLA
  • RMA | Standard 15-day turnaround
  • Technology refresh | Not included
    With technology refresh, we'll replace your players every 3 years
  • Personalized training | $75
  • Premium features | As quoted
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | As quoted
  • 1 year Warranty
Quicker RMA processing and enhanced SLAs for medium-sized projects.
  • Knowledgebase (KB) articles included
  • Web Support | 9am - 6pm ET
    (M-F) | 5hr SLA
  • Level I Phone support
    24/7 | 5hr SLA
  • Level II Phone support
    9am - 5pm | 5hr SLA
  • Advance replacement | All expenses paid
  • Technology refresh | Not included
    With technology refresh, we'll replace your players every 3 years
  • Free training | 1 per year
  • Premium features | As quoted
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | As quoted
  • 1 year Warranty
Focused and highly responsive care for mission critical digital signage deployments.
  • Knowledgebase (KB) articles included
  • Web Support | 9am - 6pm ET
    (M-F) | 3hr SLA
  • Level I Phone support
    24/7 | 3hr SLA
  • Level II Phone support
    9am - 5pm | 3hr SLA
  • Advance replacement | All expenses paid
  • Free players every 3 years
    With technology refresh, we'll replace your players every 3 years
  • Free training | 2 per year
  • Included | Free
    Premium features include device status notifications, emergency/CAP alerts, smart playlists, media approval and more.
  • Custom services | Discounted
  • Lifetime Warranty

Popular Knowledgebase

For more information on our devices and our XhibitSignage platform, check out our library of knowledge-based articles.

What Our Clients Say

We always strive to make our customers happy! Check out they have to say about our digital signage solutions:

Our 3 players are working great since the last update. Our employees in the building now depend on these displays to get updated. We simply love them!

Mahfuzur Rahman, Field Analyst | Pepsi-Cola of Alberta

I think that if everyone had Mvix digital signage, they’d have an elegant and finessed system.

Keith Pyatt, Manager of Digital Media & Technology | Grounds For Sculpture

Mvix makes us think strategically about how we want our campaigns presented, and which communication is important for us to display to our 8,000 + team members across the nation.

Kendra Van Horssen, Marketing Communications Manager | C.R. England

The main reason we selected Mvix was the feature set availability at a low price point. They were probably 15 to 20 percent lower on costs than other options with similar features.

Rick Webb, Director of Technology | Fremont School District

A subscription-free solution, 24/7 technical support and a reliable web-based signage network from Mvix was instrumental in the success of our project. I am personally very pleased with their responsive technical support.

Mark Boyd, Operations Manager | Fun Fore All

Need Further Help?

Our support doesn’t stop there! If you need additional assistance, please refer to our additional tech solutions below.

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  • Complete the form below or call us at 866.310.4923 (M - F | 9am - 6pm EST)
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