When you choose Mvix, you are choosing a partner that is completely dedicated and thoroughly experienced in making your digital signage network and operations easier, efficient, and more productive.
The core idea is to eliminate any downtime by providing a superior level of digital signage support and service. Mvix provides timely and expert assistance via three support plans: standard support, express support, and signature support.
Our Signature Support program in particular provides mission-critical support services for complex and enterprise-scale deployments of our solutions.
Signature Support clients get:
- Lifetime warranty on signage devices.
- FREE 36-month device replacement guarantee.
- FREE Professional Training (multilingual including Spanish).
- 24-hour Technical Support | Phone + Web
- Advanced Replacement | Cross-ship privileges.
- Discounts on Custom Services.
- Accelerated response times (SLA: 3hrs)
- Premium content widgets (device status notifications, remote power on/off, remote device troubleshooting, emergency alerts, smart playlists, live TV, & more.)
We believe that timely and comprehensive support is essential to any project success and a critical enabler of high system availability, operational efficiency, and continuous business innovation.
For a quick comparison of ALL support platforms, Click Here