Customer Service Agent – Technology

Do you:

  • Like helping customers?
  • Enjoy turning a sob story into a win?
  • Play well with technology?

The Mvix Client Success Team has a job for you!  We turn clients’ days around by:

  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience

If the above interests you, apply to our  growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Customer Service Agent,  with a specialization in Linux.

We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 9 AM – 6 PM.  Our team uses a combination of tools to assist clients, including webinars.

This is an entry-level position, ideally suited for college students or individuals looking to get started in the technology field. Students from ITT-tech, NOVA, GMU, Virginia Tech etc. are encouraged to apply. Self-learners thrive at our company.

Visit our Success Stories.

Interested? Apply here.

Requirements:

  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Basic understanding of technology
  • Some experience with hardware and software
  • Likes troubleshooting 
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work?

  • Our clients range in size from small to Fortune 100
  • We serve 11 industries – no day is the same!
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual
  • Company events on a frequent basis
  • Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance

Did we mention a pet friendly environment?

Schedule:

  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If you’re interested in joining our team, please apply at our Careers Page, you can also Download the Mvix Interview Guide to start getting ready – We look forward to meeting you!

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